(GDPR) UE 2016/679 - Effective 25th May, 2108
1. COLLECTION OF INFORMATION
We collect information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
Information You Provide Us:
We collect information that you provide to us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contest
Account and Profile information. When you create an account on our Platform, we collect information you provide to us, like your name, email address, interests, gender, age, and profile information.
Content you Submit. We collect information and content that you submit or post to our Platform, including your photos, comments, reviews, searches and discussions.
Purchases. If you purchase products within our Platform, we collect certain information in order to process your purchases and sales, such as your phone number, address, and payment method.
When you communicate with us (via email, phone, through our Platform, or otherwise) we store a copy of your communications (including call recordings, subject to providing you notice or obtaining your consent in accordance with applicable law).
Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.
Information from Others:
We collect information that others provide us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners and corporate affiliates, and information from third-party sites.
Other Platforms. We may receive information about you from third-party platforms that obtain your permission to share this information with us. If you choose to sign-up for our Platform through Facebook or Google or upload your contacts from your third-party email service, you will be asked to share certain information with us as identified by those third-party platforms.
Publicly Available Information. Others may post content on our Platform that includes information about you (for example, as part of photos or stories).
Our Partners. We may receive information about you from our partners. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.
Automatically Collected Information
We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, content you interact with on third-party sites. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
Cookies and Similar Technologies
We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your account or when you checkout as a shipping or billing address.
2. USE OF INFORMATION
We use the information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
1. to provide and improve our Platform's functionality, including to display content you post publicly; to fulfill your purchases through our Platform; to process, store, and deliver your communications;
2. to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our Platform;
3. to evaluate use of our Platform for our business purposes and to improve and develop our products and services, including new products and services and our Platform's functionality;
4. to personalize your experience, such as to tailor the content and information made available to you and our support services;
5. to display relevant advertising (on our Platform and third-party sites) and to evaluate the success of our advertising;
7. to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms & Conditions);
8. to enforce compliance with our agreements with you(for example, the Terms & Conditions) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
9. to perform research and analysis for our business purposes; and
10. if you decide to participate, to administer surveys, contests, and promotions.
If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.
We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received. We may use automated technology to review your communications and improve user experience.
We may use your log-in information, cookie information, device information, and IP addresses to identify you and log your use across devices and our Platform. We may use your addresses to personalize your experience on our Platform.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.
3. SHARING YOUR INFORMATION
We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their own marketing purposes. We share information in the following ways:
Service Providers and Platform Partners
Advertisers and Ad Networks
Corporate Affiliates and Business Transfers
We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public;or (d) to enforce compliance with our agreements with you (for example, the Terms & Conditions).
4. THIRD PARTY PLUG-INS, WIDGETS, AND LINKS
An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from us through email and our Platform. If you use our mobile app or provide us with your mobile phone number, these communications also include text messages and push notifications. We communicate with you about your account, privacy, and interactions with your content (for example, if others "like" your photos, respond to your comment, or if you earn VIP card points on our APP). We also ask for your feedback about your experience in connection with our Platform. You may change your communication preferences at any time through your settings and you may also opt-out of similar types of marketing emails from us directly through the email. Please be aware that you cannot opt-out of receiving account and privacy-related messages from us.
Our Platform also allows you and others to send messages in our Platform, share content with others outside our Platform, and if you make your contact information available, for others to contact you outside our Platform.
6. ACCOUNT TERMINATION AND DATA RETENTION
In order to request permanent closure and deletion of your account, please contact us as described in the Contact Us section.
We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Platform or to defend future legal claims. We also will retain aggregated information after your account has been closed.Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
Our Platform is intended for general audiences and is not directed to children under 16. We do not knowingly collect personal information from children under 16. In the event that we learn that we have collected personal information from a child under age 16, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
8. DATA SECURITY
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
10. CONTACT US
11. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (EUROPEAN ECONOMIC AREA)
If you wish to learn more about specific legal grounds we rely on to process your information for any particular purpose (including any legitimate interests we have to process this information), please contact us as provided under the Contact Us section. For example, we rely on our legitimate interests to process information for direct marketing purposes and for fraud prevention and detection, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
13. YOUR DATA PROTECTION RIGHTS (EUROPEAN ECONOMIC AREA)
In some regions, such as the EEA, you may have certain rights in relation to your personal information, including the right to access, correct, update, or request deletion of your personal information. Houzz takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You also can manage your profile and settings within our Platform. However, if you are not a user of our Platform and you want to contact us directly about accessing, correcting, updating, or deleting your personal information, or altering your data or marketing preferences, you can do so at any time by contacting as provided in the Contact Us section. We will consider your request in accordance with applicable laws.
You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us as provided in the Contact Us section. You also can deactivate your profile and obtain a copy of your information through your settings.
You can complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and Switzerland are available here.
Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.
Effective 25th May, 2018
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
COOKIE NAME-COOKIE DESCRIPTION
CART THE ASSOCIATION WITH YOUR SHOPPING CART.
CATEGORY_INFO STORES THE CATEGORY INFO ON THE PAGE, THAT ALLOWS TO DISPLAY PAGES MORE QUICKLY.
COMPARE THE ITEMS THAT YOU HAVE IN THE COMPARE PRODUCTS LIST.
CURRENCY YOUR PREFERRED CURRENCY
CUSTOMER AN ENCRYPTED VERSION OF YOUR CUSTOMER ID WITH THE STORE.
CUSTOMER_AU-THAN INDICATOR IF YOU ARE CURRENTLY LOGGED INTO THE STORE.
CUSTOMER_INFO-AN ENCRYPTED VERSION OF THE CUSTOMER GROUP YOU BELONG TO.
CUSTOMER_SEGMENT_IDS-STORES THE CUSTOMER SEGMENT ID
EXTERNAL_NO_CACHE FLAG, WHICH INDICATES WHETHER CACHING IS DISABLED OR NOT.
FRONTENDYOU SESSION ID ON THE SERVER.
GUEST-VIEW ALLOWS GUESTS TO EDIT THEIR ORDERS.
LAST_CATEGORY THE LAST CATEGORY YOU VISITED.
LAST_PRODUCT THE MOST RECENT PRODUCT YOU HAVE VIEWED.
NEW MESSAGE INDICATES WHETHER A NEW MESSAGE HAS BEEN RECEIVED.
NO_CACHEINDICATES WHETHER IT IS ALLOWED TO USE CACHE.
PERSISTENT_SHOPPING_CARTA LINK TO INFORMATION ABOUT YOUR CART AND VIEWING HISTORY IF YOU HAVE ASKED THE SITE.
POLLTHE ID OF ANY POLLS YOU HAVE RECENTLY VOTED IN.
POLLNINFORMATION ON WHAT POLLS YOU HAVE VOTED ON.
RECENTLYCOMPAREDTHE ITEMS THAT YOU HAVE RECENTLY COMPARED.
STFINFORMATION ON PRODUCTS YOU HAVE EMAILED TO FRIENDS.
STORETHE STORE VIEW OR LANGUAGE YOU HAVE SELECTED.
VIEWED_PRODUCT_IDSTHE PRODUCTS THAT YOU HAVE RECENTLY VIEWED.
WISHLISTAN ENCRYPTED LIST OF PRODUCTS ADDED TO YOUR WISHLIST.
WISHLIST_CNTTHE NUMBER OF ITEMS IN YOUR WISHLIST.