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RETURN POLICY FOR ONLINE SHOPPING:

IMPORTANT: FOR ONLINE ORDERS, ITEMS CAN NOT BE PICKED UP FROM THE STORE!

 

Should you wish to return a product, please contact us via email at contact@ninacovaci.com to begin the return process.

After we have received and verified your request, you will receive a confirmation email.

Currently, orders placed online must be returned to our store in Birkirkara, Naxxar Road 81. 

 

The cost of return transport is the responsibility of the buyer.

You will be entitled to a refund, back to the initial payment method, if the item is returned within 48 hours from the date of delivery.

Please note that a refund can take between 5-10 days to be credited back to your account

An item can also be EXCHANGED with something else if returned within 14 days from the date of DELIVERY, or a Credit Note can be issued, valid for 1 year.

WHEN RETURNING AN ITEM:

  1. - The tag must be attached to the product;

  2. - The product must be unused;

  3. - We will not accept merchandise that has been worn, modified, or washed;

  4. - In order to return a product you must notify us first via email at contact@ninacovaci.com 

  5. - Nina Covaci reserves the right to refuse a return when the products do not correspond to the RETURN POLICY.

  6. - Please allow 2-4 business days for processing returned products.